Customer Service Advisor:

In our effort to be your first choice for parts, attachments, and service support, we are pleased to offer you the ability to purchase a John Deere Customer Service ADVISOR subscription. A subscription to Customer Service ADVISOR grants you access to much of the same technical and diagnostic information used by our Dealer Technicians.

Definition:

Service ADVISOR is a computer-based database of Operator, Diagnostic, and Technical manuals for John Deere Agricultural, Turf, Utility and Commercial Worksite Products. Additionally, it allows users to connect to machines with an Electronic Data Link (EDL) to clear and refresh codes, take diagnostic readings, and perform calibrations. Continual system updates ensure the most current information is always available to keep your equipment up and running. More information can be found at deere.com/repair.

Questions to Consider:

• Do you perform the majority of your own equipment repairs?
• Are your technicians skilled enough to utilize an electronic diagnostic tool?
• How often do you need to access technical or diagnostic information?

Note: Access to Service ADVISOR for Customers does not authorize or permit customers to perform warranty repairs on their equipment.

Customer Service Advisor Capabilities:

• CSA is designed as a diagnostic troubleshooting tool and is built on the same platform that certified John Deere Dealers utilize today, however some functionality is limited.